Privacy Policy

Last updated: 11 September 2026

Jay’s Synthetic Grass Pty Ltd (ACN 601 285 821) (“we”, “us”, “our”) operates jayssyntheticgrass.com.au and showrooms at 2/9 Carson Rd, Malaga WA 6090 and 1/68 Solomon Rd, Jandakot WA 6164.

We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This policy explains how we collect, hold, use and disclose personal information, and how you can access it, correct it, or make a complaint.

1. Collection of Personal Information

We may collect personal information, including but not limited to your name, email address, phone number, and address when you interact with us, such as when you visit our website, contact us, or purchase our products or services.

We also collect the following:

• Order details: when you purchase through our online store we collect billing and delivery address and order history. Card payments are processed by our payment provider; we do not store your full card number.
• Call tracking: if you call a number shown on our website after clicking one of our ads, Google may connect the call through a forwarding number and report to us the calling number, the time of the call, and its duration.

2. Use of Personal Information

We may use your personal information for the following purposes:

• To provide our products and services to you
• To communicate with you, including responding to your inquiries and providing customer support
• To personalise and improve your experience with us
• To send you marketing communications, if you have consented to receive them
• To comply with legal obligations and regulations

3. Disclosure of Personal Information

We may disclose your personal information to third-party service providers, including but not limited to our payment processors, delivery companies, and marketing agencies. We will take reasonable steps to ensure that these third-party service providers comply with applicable privacy laws and use your personal information only for the purposes for which it was disclosed.

The service providers we use include Google (Google Analytics and Google Ads, for website measurement and advertising), our customer relationship management platform, our payment processor, and delivery and installation contractors where needed to complete your job.

Some of these providers store or process information outside Australia. These are the providers that support our website, analytics and advertising (including Google), whose servers are located in the United States. Before disclosing personal information to an overseas recipient we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

4. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, including encryption and firewalls, to protect your personal information.

Personal information is held electronically in our customer relationship management platform, our website and online store systems, and our email systems. Some records (such as signed quotes and site measurements) may also be held in paper form at our showrooms. We take reasonable steps to destroy or de-identify personal information that we no longer need.

If we suspect a data breach involving personal information, we will assess it promptly. Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

5. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the information provided below.

We will respond within a reasonable time, and will tell you the reasons if we are unable to give access or make a correction.

If you have a privacy complaint, please contact us first at info@jayssyntheticgrass.com.au and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

6. Marketing and Advertising

We may use your personal information to send you marketing and advertising materials, including special offers and promotions. You have the right to opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behaviour and preferences. This information may include your IP address, browser type, and operating system. You can control the use of cookies and tracking technologies through your browser settings.

We use Google Analytics and Google Ads to measure website performance and advertising. To opt out of personalised advertising, visit Google’s Ads Settings (adssettings.google.com). To opt out of Google Analytics, use the browser add-on at tools.google.com/dlpage/gaoptout.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised policy on our website. Your continued use of our products and services after the posting of any changes to this Privacy Policy will constitute your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please drop us an email at – info@jayssyntheticgrass.com.au

By using our products and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.