Reviews

The service and workmanship from Jays Synthetic Grass were nothing short of outstanding! We are so happy with our new area! When one of the holes was not deep enough, Jay came back and fixed it himself! The entire team were amazing -THANK YOU !

Faded patch on my lawn which they acknowledged and yet they still would not honour the warranty, and would not fix, repair or replace lawn. Would definitely not use them again.

Great work guy's couldn't be happier 💪👌

great professional service

I am extremely satisfied with the work that Jay's Synthetic Grass did on my artificial grass, decking, and planter boxes for my house. Their attention to detail and excellent craftsmanship have truly transformed my outdoor space. I highly recommend Jay's Synthetic Grass for anyone looking for top-quality landscaping services. Thank you for making my vision a reality!

Excellent customer service and follow up support with my changing out of lawn to synthetic. Jay’s were fantastic to deal with - even with plan changes etc, and drawing up a new quote. Couldn’t be happier with the result, and a small issue afterwards with the skip bin (not Jay’s fault) was fixed ASAP. Highly recommend!

Fantastic Job and Excellent Customer Service - highly recommend if you want a first class job from start to finish.

No problems - it was only a small job but still, they were quick to come out and quote and the job was booked and done in a reasonable time. There was a minor issue when they left but the call centre and installers were straight on top of it and sorted it out the same day. Very impressed with the job, the back yard looks great now! Wish I’d had it done much sooner. Thanks guys!

I hired Jay and his team to do grass and decking for my house and they nailed it with both projects. So happy with how it turned out and they were thorough with explaining aftercare to look after my investment well long term. Highly recommend them for your artificial grass/ decking needs 10/10

I highly recommend Jays, the customer service is great and installation team are efficient and do a great job. Thank you we are so happy

"Exceptional service from start to finish! Jay's Synthetic Grass transformed my backyard into a lush, low-maintenance oasis. The installation team was professional, efficient, and left no detail overlooked. Now, my yard looks stunning year-round without the hassle of constant upkeep. I highly recommend Jay's Synthetic Grass to anyone looking to elevate their outdoor space!"

This is the second time we have used Jays Synthetic Grass & the results are amazing. We couldn’t be happier! The before & after photos speak for themselves!

Highly recommend Jays. They did our front and back yards. On time, great price, great service. Looks amazing! 5 stars!

great work done by the team who installed and made my backyard a great place to sit/relax by the pool. Animals are even happy to be outside

Great experience from the start to finish. Very competitive pricing and great quality product. The installation team worked really hard for nice finish to my backyard. I will strongly recommend JSG.

We recently used Jay's Synthetic Grass to lay on our street verge. The finished product was amazing. The job was completed quickly and efficiently and we are very happy with the outcome.

Highly recommend Jay's. The customer service and workmanship was all class and a great product too! Can't thank the team at Jay's enough for bringing our backyard to life.

Jays Synthetic Grass went the extra mile to provide me with a fantastic backyard lawn. I could not be more happy with the workmanship. Top rating for this business !

Such a clean and precise installation. We would highly recommend Jay's Synthetic Grass to anyone considering artificial turf. Great quality and workmanship. Very happy customers 👍🏼

Can’t recommend highly enough. Amazing job and very friendly workers.

Turned up on time as planned and cracked on. Fast, clean and efficient. Great job.

Fantastic experience from start to finish. They also squeezed us in before Xmas at very short notice! Thanks and happy NY.

Purchased a section of synthetic turf from a company I’d previously had a positive result with. Unfortunately this seems to have changed as the turf I purchased has a manufacturing fault that the backing seems too tight and will not lay flat. Jays turf has denied any responsibility and I am seeking a refund but they advise it’s nothing to do with them. AVOID this company at all costs as they have ZERO after sales care when their product is defective from the minute it came off the roll. This will not lay flat under any circumstances- was advised by Jays to lay it on a flat surface like concrete for a few days and it will come good. It’s permanently on a flat surface like concrete and they now state that the fault is because it shouldn’t be laid in such a manner. Top charging company with NO sales support.

Excellent service from start to finish very happy with installation and my patio looks amazing priced very well Thankyou

Excellent customer service. Very professional. I have been offered great advice on the product for our project. Alex and Nicole are wonderful. Thanks again M.R from Brabham

Got a good deal for 40mm thick. Got some good advice to on how to lay

Absolute perfect customer service from the beginning to end and never a problem to keep asking question if not sure Highly recommend Jays and thanks for doing an amazing job looks amazing

Shoutout to Alex and Nicole at Jay’s Malaga. Very professional, friendly and accommodated all of my particular requests. Made sure everything went smoothly and they were both an absolute pleasure to deal with. Highly recommend Jay’s Malaga and ask for Alex or Nicole!

Prompt, professional service from sales to install. Easy to deal with a great outcome.

Just like to say a big thank you to everyone at Jays Synthetic Grass for the fantastic work that they completed on our house. We had our front and back lawns turfed and are overjoyed with the job. From Norman who quoted the job to the girls in the office and especially to Jackson and Dawa the installers that took so much care on a couple of stinking hot days. Price was extremely competitive compared to other companies. Highly recommend this company.

This company has dramatically changed! I had Jay's Synthetic Grass do an install at my property a couple of years ago and they did a great job, with special accolades to the sales rep at the time Rob . Now this company has just gone to the dogs and is run by a disorganised team with a bad attitude!! They not only wasted my valuable time waiting for them to turn up for an appointment, which they were 1hr late, and the rep who turned up had obviously not had any communication from their own office and ended up trespassing on the property involved, then when informed about his presence, he proceeded to drive out of the properties driveway in a reckless manor and with a major bad attitude. Needless to say, I would have recommended this company a couple of years ago, but now I would steer well clear of these people.

Very professional, happy to help and well priced. The workers were hard working and got the job done quickly, it looks great.

Highly recommended Jay's synthetic grass good customer service and the delivery guy ALEX is great and very helpful 👍

Transformed my side yard. Looked absolutely mint ! 👌 great service. Had a tiny hiccup with surface but was sorted swiftly and promptly with no dramas. Would definitely recommend these guys to get your grass done 11/01/2023: Repeat customer, just had my front lawn transformed like my side yard. Fair priced and the boys work hard. Easy to deal with. No hassles. They just get it done.

Friendly staff got good deal

Jay's did a small project in my backyard. I found them very professional to deal with and the end result exceeded my expectations. Highly recommend their services!

Nicole and the staff were so great to deal with and great opinions on which type of grass was great for my measurements was great to deal with and at a cost fitted into the budget... Nicole made everything so easy with her knowledge cannot recommend anyone else thanks Nicole

I had my artificial lawn installed recently .The process was easy and the job was delivered in time. My meeting with Jay was pleasant and stress free. The two installers that came to install my lawn were outstanding, especially James, who is a perfectionist! I highly recommend Jay Synthetic Lawn to anybody looking for reliable trade people and a reasonable price.

Jays synthetic grass done a great job making a play area for my kids. It’s very soft looks great. The installers were good to deal with and made sure everything is exactly how we wanted it.

Thank you, Fantastic job, installers did a wonderful job Love it,

I can’t recommend this company enough..don’t waste time looking at other companies this is the very best. From calling and making an appointment with Ruth for a quote from Norman to the amazing guys that laid the grass the professionalism was spot on, so hard to find these days..thank you so much.

Highly recommend Jay’s synthetics. Our grass looks great. Everyone worked so hard. Great communication throughout.

Really friendly service and got a great deal on some offcuts and turf for my home. I ended up being a bit of a regular as I had to keep going back to get different bits and pieces for self installation, so ended up dealing with a few different staff and everyone was absolutely lovely to deal with. I mostly dealt with one of the guys there (feel terrible I can't recall his name - he worked there with his fiancé, Nicole). I never felt like I was sold anything I didn't need, and the team suggested products they felt were best suited to my project. And everyone in the office always greeted me with a friendly smile. Nicole and Ruth were also fantastic to deal (and there was also another guy I'd dealt with whose name I didn't catch - sorry boys! haha). Ruth went above and beyond to provide tailored advice for maintenance of my turf as I'd advised her the property would end up being a rental. It hadn't even crossed my mind there'd be specific considerations for turf in a rental, but it absolutely makes sense. Very grateful as this could save me a lot of money in repairs and extend the lifespan of my turf. Good customer service seems to be more of a rarity these days, whether you spend $5 or $5,000. The fact that every rep at this company seems to have the same attitude towards great customer service really is a testament to this business, and needs to be recognised. Would highly recommend Jay's to anyone - thanks team!

Great job once again. Have used Jay's Synthetic Grass a few times now and I'm always pleased with the outcome! Great job and great quality. Before was bare and ugly. Now is brilliant!

I have had the pleasure of dealing with Nicole in the administration team and cannot recommend her and this business enough. Excellent customer service delivered with a smile. Thank you!